Consumer Psychology and Behaviour Design Blog

From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences; for users, and for yourself. Whether you're curious about how people think, or you're preparing for your next big job interview, you'll find insights here to help you grow with purpose and land the role that fits you best.

3 things NOT to do in an interview

3 things NOT to do in an interview

3 things NOT to do in an interviewMolly Carol Redgrove
Published on: 27/06/2025

Avoid surface-level answers in interviews. Learn 3 common mistakes that block insights – and how to unlock richer, more honest conversations.

Consumer PsychologyCustomer Discovery
Interviewing Users Without the Cringe

Interviewing Users Without the Cringe

Interviewing Users Without the CringeGary van Broekhoven
Published on: 06/05/2025

Learn to run better user interviews, ask smarter questions, uncover real insights, and design products people genuinely love.

Behaviour DesignConsumer PsychologyCustomer Discovery
User Research: A Friendly How-To

User Research: A Friendly How-To

User Research: A Friendly How-ToGary van Broekhoven
Published on: 01/05/2025

A practical, conversational guide to user research - interviews to insights; designed for marketers, designers, and product teams who want to do it right.

Behaviour DesignConsumer PsychologyCustomer Discovery
Decoding User Interviews: A Practical Guide for Curious Designers

Decoding User Interviews: A Practical Guide for Curious Designers

Decoding User Interviews: A Practical Guide for Curious DesignersGary van Broekhoven
Published on: 16/04/2025

Master user interviews with the GRAMS framework & grounded theory. Plan, ask, analyse, and decode what users really think; then turn insight into action.

Behaviour DesignConsumer Psychology

“It’s not what they drive that counts but what drives them.”

Gary van Broekhoven

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